https://www.zypermart.com Refund Policy:
- The decision on refund will vary on case to case basis and there will be certain criteria for that:
- Dead on arrival
- Unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
- Unable to repair the product.
- Lost in deliveries.
- If the product is not available then a full refund will be made to the customer. The refund will be made in the next billing cycle.
- Refund is allowed only once duly approved by after-sales service team of https://www.zypermart.com.
- The product refund is applicable in the case product is malfunctioning and not repairable.
- https://www.zypermart.com will affect the refund on receiving the unit back.
- The product will be refunded at the same price as it was sold to you.
- The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
- Refund will be made through the credit/debit card only for Online Credit Card Payment.
- Refund will be made only at store level for Cash on delivery.
- Refund will be made through the PayPal account for PayPal Payment.
https://www.zypermart.com Refund Conditions:
- Mobile Phones, laptop, computers, electronic tables, hygienic items, consumable items(such as DVD’s, CDS, tapes) and watches and jewelry are not subject to any exchange or refund, unless they are found defective and returned within 7 days from the purchase or delivery date. For the avoidance of doubt, https://www.zypermart.com shall, at its sole discretion, have the final say on whether the items are truly found defective.
- Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit cards shall be refunded to the same.
- Home delivery items may only be refunded if the event of non-delivery, and upon the suppliers written confirmation of such non-delivery.
- Installed items are not subject to any exchange or refund.
Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms and conditions or warranty, if applicable.
Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above.
Accessories such as batteries, chargers, brushes are not subject to any repairs and are not under warranty.
Home delivery items such as TVs, Home Theatres and Big Appliances are entitled to onsite maintenance subject to the suppliers services.