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FAQs

ORDER & DELIVERY

Q. Would I be Able to Add Items to my Order If Ive Already Placed an Order?
Of course. Just log on to your https://www.zypermart.com account, go to ‘Order history’ and click on ‘Add more items’.

Q. Will I Get My Delivery On The Same Day?
We always aim to be at your door the same day you place your order, however the time you do so has an impact. While we can deliver within four hours (depending on the availability of every 3 hours slots) we do operate on a first-come first-served basis, so at peak periods same-day delivery might not be possible as we may be packed with earlier day orders. We will always keep you in the loop with timings. When we are dealing with Fresh Products to be cut/packed according to your tailor-made requirements, it takes time to give better buying experience to be enjoyed at the Dining Table. We are working on state-of-art technology to overcome last mile delivery which is never heard of in this part of the world.

Q. Can My Delivery Be Left Outside My Home?
Absolutely. When completing your order, you can leave a note with any delivery instructions. If you’re unable to do this at the time or your plans change, email: info@zypermart.com  or call at our Hotline Number. Please note that there is always a risk of loss or damage to freshness of your product/s which you need to consider before taking this decision.

Q. How Can I Track My Delivery?
To see the status of your order, head to your ‘Track my delivery’ on your https://www.zypermart.com account.

Q. How Can I Reschedule My Delivery?
Open your account, go to ‘Order history’ and click ‘Reschedule’ to change the delivery date and time. But be quick! If we have started preparing your order, especially fresh products we cannot reschedule delivery as Freshness to the Product may be effected. Again Customer experience is of paramount importance when it comes to Fresh Products. If your Cart includes only non-fresh Products it is very easy to reschedule your orders.

Q. What Should I Do If I Have Issues With My Delivery?
We aim to make your shopping experience quick, convenient and simple, but if we ever fall short of that and don’t meet your expectations, please reach out to info@zypermart.com Our team will do their best to make things right.

MODE OF PAYMENT

Q. What type of payment cards can I use in-store?
We accept Cash on Delivery (subject to conditions) and major Credit/Debit cards listed on our Website.

Q. How Can I Pay If I’m Out When My Order Arrives?
It’s easy – just log on to your https://www.zypermart.com account beforehand and follow the steps on the ‘Unpaid bills’ tab. You can also add money to your wallet and pay that way if you’re not going to be home.

Q. Will I Receive My Delivery If I Forgot To Add Money To My Wallet Beforehand?
Once you’ve placed your order, we ask that you process payment as early as possible. Unfortunately, if you haven’t paid we can’t deliver.

Q. I’ve Paid For My Order But The Driver Says Payment Hasn’t Been Received. What Should I Do?
This could be a result of a couple of things. For certain items, we charge per kilo, not per piece, depending on the weight of the items once packed. Before delivery we send an email with your final invoice value, which will be subject to availability and the actual weight of items packed. This can result in a small difference to the invoice value and mean there’s a balance to be paid upon delivery. We recommend that you add the additional amount payable to your https://www.zypermart.com wallet before the delivery arrives. In a few small instances the full invoice has been paid but our system hasn’t updated. If you think this might be the case, email: info@zypermart.com or call at +971 4 221 2278 and we’ll take a look and solve the issue immediately.

Q. I seem to have been charged twice for the same transaction. What should I do?
Please consult our customer service desk or reach our customer service on +971 4 221 2278

Q. What shall I do if Ive been overcharged?
Please consult our customer service desk or reach our customer service on +971 4 221 2278.

PRODUCT INFORMATION

Q. Can you reserve items for me to collect at a later date?
Sorry, we operate a first come first served policy on all of our stock. To keep things fair, we dont reserve any stock.

Q. Id like to purchase a large amount of stock from your store. Is there any quantity limit?
You can shop as many items on our shelves as you wish. Any restriction will be clearly communicated on shelf.

Q. I placed an Order for Products that were not available and haven’t been delivered yet?  What Happens Next?
As soon as your order is on its way, you’ll receive an email that lets you review any out-of-stock items. If you’ve prepaid, we’ll credit your account with the value of the missing product – you can use this for your next order or request it in cash. If you’d like an alternative product, please email info@zypermart.com with your preferred alternative. We’ll get it to you as soon as we can.

Q. I have ordered Some Items but it Didn’t Arrive. What should I do?
Oops! Please contact info@zypermart.com and our team will do some digging to find out what went wrong and how we can rectify things.

Q. What’s An ‘Imperfect’ Item?
Two of the things we’re most passionate are minimising food waste and offering the best possible value. Our imperfect range lets us do this with produce that won’t win any beauty contests but will give you the same flavour and nutritional benefits for a reduced rate. We also label products ‘imperfect’ to highlight their shorter shelf-life.

Q. I shop Organic. Where can I get a full list of products that are suitable for my diet?
We have a full list of Organic products updated every month. Please visit Organic Section of our Website.

Q. I have a Gluten xenophobia. Where can I get a detailed list of Gluten-Free Products?
We have a full list of Gluten-free products updated every month. Please visit your favourite store and consult our customer service. You can also enter ‘gluten free’ into the search box at the top of our website.

Q. I cant consume milk, or milk by-products. Do you have a detailed list of all products that are free from milk?
You can enter ‘vegan’ into the search box at the top of our website, or for an alternative route, head to our Featured Products section. We do have a full list of lactose-free products updated every month. Please visit your favourite store and consult our customer service or visit our Dietary food range page.

Q. How many international brands food ranges do you stock?
We have a full list of International products updated every month. Please visit your favourite store and consult our customer service.

Q. A Product Is Showing Up As Being Unavailable – How Can I Check Its Future Availability?
If a product is unavailable, get in touch with info@zypermart.com  and we’ll let you know as soon as we can with news of when it will be back in stock.

PRODUCT GRIEVANCES

Q. Ive been disappointed with the quality of a product Ive purchased. What should I do?
We are very sorry you had a bad experience. Please consult our customer service desk or reach our customer services on+971 4 221 2278. Well be happy to listen to you.

Q. Ive purchased an out of date product from you. What should I do?
We are very sorry you had a bad experience. Please kindly contact on +971 4 221 2278 at your earliest convenience so this issue can be investigated.

Q. Ive noticed that the price of a product has risen in price recently. Why is this?
Price increases are often out of our control. We do try to hold these back as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our buyers work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.

REFUND POLICY - OUR ASSURANCE

Q. Our general return policy
You can return an item upon approval within 7 days of purchase, provided it is not perishable and in condition in which is delivered.

Q. What do I do if an electrical product Ive purchased is damaged?
Please call us on +971 4 221 2278    for personalized service. We will assist you

TECHNICAL ERROR AND MAINTENANCE

Q. Im having problems in setting up an electrical item Ive purchased from you. Can you help?
Wed be happy to help! Please call us on +971 4 221 2278 and consult our salesmen. They have the best experience to assist you.

Q. Im having difficulty in setting up a mobile phone Ive purchased from you. Can you help?
Wed be happy to help! Please call us on +971 4 221 2278 and consult our salesmen. They have the best experience to assist you.

JOB OPPORTUNITIES

Q. Where can I find out about vacancies?
All of our vacancies can be found on our Careers page.

Q. How can I apply for a job?
Please consult our Careers page and submit your application. If we consider your application valid, you will be contacted ASAP by our recruitment Team.

Q. Where can I find in general information about your Graduate Recruitment scheme?
Please consult our Careers page.

ADVERTISING E-MAILING

Q. How often will I receive advertising emails from https://www.zypermart.com?
We will send you regular updates via email about great promotions and changes to the service we provide you.

Q. How do I unsubscribe from advertising emails?
To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be cancelled.

Q. How do I sign up for advertising emails from https://www.zypermart.com ?
You can register for our newsletters by visiting our Newsletter page.

NEW SUPPLIERS

Q. Im based in the UAE and I am interested in supplying a product to you. What should I do?
Please visit our Contact us page and drop us a message. We will forward your interest to our buyers’ teams.

Q. Im based outside of the UAE and I am interested in supplying a product to you to sell in your stores. What should I do?
Please visit our Contact us page and drop us a message. We will forward your interest to our buyers’ teams.